customer’s (or friend’s) computer remote desktop connection set?

I bet it took much more than few minutes… and you are a great

Information Technology Specialist and have a robust IT Infrastructure.

I guess that at the end of the process you were both pulling out your hairs

(and I don’t have too much of those as you can see on my picture )

It is not the technology, its the process which is making us run like crazy!

You now have so many options in the new remote support offerings

that are supposed to handle user/access issues, firewall issues, networking

issues, configuration and Network Infrastructure misses and so much more.

The initial need was to simply allow computer A

access computer B’s to provide remote support …

Companies may still need comprehensive solution for internal use,

but it would probably become a burden where one needs a remote support

option for customers outside of the organization.

Looking at thin yet secure solutions such as

techinline’s remote support solution, one should ask

himself what else he needs…

1) File and Clipboard Transfer (of course)

2) Easy to use – connection is done in 3 simple steps via the web

(looks like it would take no more than 30 seconds or so)

4) Firewall/Proxy access issues are not relevant

5) Integrated Text Chat, so you can both use the remote desktop and chat

6) Connection over HTTPS – 128 Bit SSL Encryption

7) No need for installations anywhere (except for the ActiveX control)

What do you think? Any other similar solution you know for remote support ?

I’d like to see such options as well:

- compression over the wire

- screenshots and video recording

- benchmark for remote support solutions

Anything else?

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Hackers have used advanced SEO (search engine optimization) techniques to have

their link appear on top of Google search results for searches related to “labor day”.

Imagine this: You live in the US, you just got your labor day vacation rolling, you pick up

a cool bear from the frig and head on to your laptop to stroll around the web, looking

for labor day deals. You always tend to buy when you are on vacation…right?

And then you see this nice link in Google search, click on it, and damn! It takes

you to web page warning you that your computer is infected with Viruses.

It then invites you to download a new Anti Virus – the best they have.

All this happens as you are pooling your credit card to get ready and buy something.

Shi*** you say, I can’t put my credit card online if I have a Virus.

Why didn’t that damn Anti Virus program I have warn me about that Virus.

And then you might actually download the new Anti Virus mentioned there and actually

get a Virus or a Trojan installed on your computer…

There are many reports showing that a large percentage of malicious computer programs

are built and set to gather personal data that will be used later on by organized crime

groups – yeh, people used to call it the “Mafia”.

My question to you is, how many times you think the Mafia takes Google each week?

How would you teach your friends get protected from those threats?

Maybe tips such as:

1. Consider shopping in web sites you already know and have in your bookmarks.

2. Even if you use Google or other search engine to look for deals, write down the details of the deal

and then search those details in the specific site they belong to (eBay, Best Buy, whatever)

3. Use tools that I sent you in the past such as Mcaffee Site Advisor.

4. Do not ACT according to websites you visit accidentally if  they warn that your computer is in danger.

I do not know a legitimate site that would do that. If you have concerns about your Anti Virus,

try out a new one, by looking in Computing Magazines

How should Google fight this using its IT Infrastructure?

Maybe incorporate Fraud Detection Tools in its search engine filter?

Create partnerships with Security Firms?

Start viewing its customer’s security as important as its search relevancy?

What do you think?

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