Remote Support connection in 30 seconds or less – is it possible?

computer B’s to provide remote support …

Companies may still need comprehensive solution for internal use,

but it would probably become a burden where one needs a remote support

option for customers outside of the organization.

Looking at thin yet secure solutions such as

techinline’s remote support solution, one should ask

himself what else he needs…

1) File and Clipboard Transfer (of course)

2) Easy to use – connection is done in 3 simple steps via the web

(looks like it would take no more than 30 seconds or so)

4) Firewall/Proxy access issues are not relevant

5) Integrated Text Chat, so you can both use the remote desktop and chat

6) Connection over HTTPS – 128 Bit SSL Encryption

7) No need for installations anywhere (except for the ActiveX control)

What do you think? Any other similar solution you know for remote support ?

I’d like to see such options as well:

- compression over the wire

- screenshots and video recording

- benchmark for remote support solutions

Anything else?