Virtual War — in Your Data Center and How to deal with users demand for Virtual Server permissions?
January 19, 2011 
26 Comments
Virtual Server makes IT Professional's lives easier in many ways.
You can save time you had to invest in the past,
dealing with hardware purchase and set up,
as well as getting the updated drivers.
But now as IT Professionals can set up Virtual PCs
and Virtual Servers do easily, so can users do.
Now they demand to get "Administrator" permissions over their Virtual PC,
Virtual Server (ESX Server) and sometimes this gets even to
Data Center wide permissions.
They may not understand why they cannot simply use a virtual machine template
without reading a quick manual on how to adjust it, before deploying
on the network, or why you still want to limit permissions for
some type of operations.
The "War" you had in the past with users who were installing
Windows or Linux or whatever other Operating System, got to
the Virtual Data Center.
Except the ramifications could be painfully and real…
I believe that a right approach to resolving this conflict should
be based on education. IT Professionals should educate users
("users" could be developers as well) in the issues that surround
managing a Virtual PC or a Virtual Server.
The emphasis should be put on such facts:
1. A virtual machine will still need patches and security applied.
2. The applications running in a virtual server can still cause issues that take
the same time to troubleshoot as they had in the past on a real hardware.
3. Make sure you have detailed information about the nature and how to use
instructions for each VM and template.
4. Give higher level permissions to people whom you instructed after
they understand the nature of the environment they work in.
5. Keep a log of who did what.
6. Provide the maximum permissions possible provided they do not pose a risk.
The more candid grant of permissions you grant, the more time you
have at hand to do a more productive and valuable work.
Anything else? What would you add to this list and discussion regarding Virtual PC and Virtual Server
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